Superior Warranty Services

Over 25 years in the Warranty Industry

Superior Warranty Services has successfully served the Warranty Industry for over 25 years. Michael Bailey is the driving source of this success and he backs up his experiences with an extensive network of industry contacts and experience. Michael has connected underwriters, administrators, technology providers, marketing agents, and others in an effort to have a complete view of Warranty and the nuances to what it takes to make a program successful. Superior Warranty has driven success in the following businesses:

  • Warranty program consulting and facilitation to Manufacturers, Retailers, Insurance Companies, Distributors, and Associations
  • Warranty program development, claims/back office systems, service networks and sales experience in the Major Appliance, Consumer Electronics, HVAC, Automotive, Computer/Tablet, Cellular, Fitness Equipment, Home Warranty, Pool & Spa industries
  • Development and implementation of revenue generating and cost saving programs through reviews of current practice, terms/conditions, sales and service activities of existing and newly launched extended warranty programs
  • Aftermarket programs – missed floor/online sales, renewals, EOL campaigns
  • Third Party Administration Negotiations
    • Contract renewals, RFP preparation & response reviews, due diligence assistance, systems and reporting recommendations
    • Have worked on contracts and programs with most major third party administrators
  • Assistance with Insurance Procurement, terms and condition development
  • Developing strategies to ensure you can contractually move your administration to new administrators or in-house with minimal disturbance to the program
  • Warranty Software Systems – ServiceBench as their Director of Extended Warranty Solutions and as a partner with 4CS
  • Sales training seminars and train-the-trainer programs
  • On-going support programs available for field teams – sales, service, training

The warranty industry can be a minefield. My goal is to assist you in developing or improving your warranty program – with increased revenue, stronger administration and cost control with a focus on better consumer value propositions, improved and defined procedures and reporting; all the while ensuring your company and customers protection.